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Privacy at congtogel99 – What You Need to Know

We collect only the information we need to verify your account, process your deposits through DANA, OVO, GoPay and QRIS, and handle your withdrawals safely.

Account verification onlyPayment data encryptedNo third-party sales
congtogel99 Privacy at congtogel99 – What You Need to Know
WE'RE HERE TO HELP

How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to your information or need to update your account details, our support team is ready to assist.

Email Support Send privacy requests to our data protection team at [email protected]. Include your account number and a clear description of your request. We respond within 7 business days.
Live Chat Open live chat from your account dashboard to speak with our support team. Available 09:00–23:00 Indonesia time daily. We can answer basic privacy questions and guide you through data requests.
Account Settings Update your personal information directly in your account settings under 'Profile'. Changes take effect immediately. For sensitive updates like payment methods, we may require verification.
HOW WE PROTECT YOU

Data Security, Cookies and Your Control

Your account information is encrypted using industry-standard SSL technology, the same protocol banks use. We store your data on secure servers in data centres with restricted physical access.

SSL Encryption

All data sent between your device and congtogel99 travels through SSL encryption. Your payment information and account credentials are protected from interception.

Secure Servers

We host your information on protected servers with multi-factor authentication and intrusion detection. Physical access is restricted to authorised personnel only.

Cookie Policy

We use functional cookies to keep you logged in and analytical cookies to understand how you use the platform. You control cookie preferences in your browser or account settings.

Payment Partner Security

DANA, OVO, GoPay and QRIS transactions are processed by certified payment partners. We do not store your payment credentials; your wallet provider handles encryption.

Data Retention

We keep your account data while you're active with us. After you close your account, personal information is deleted within 90 days unless local law requires longer retention.

Your Data Rights

You can request access to your personal data, ask us to correct inaccuracies or request deletion where applicable. Email [email protected] with 'Data Request' in the subject line.

Privacy Policy Frequently Asked Questions

We've answered the questions our players in Semarang, Makassar and across Indonesia ask most often about how their data is handled. If you don't see your question here, reach out to our support team.

No. Your payment provider handles your wallet password directly. We never receive or store it. When you deposit via DANA, OVO, GoPay or QRIS, you authenticate directly with your provider, not with us. We only receive confirmation that the transaction cleared.

We delete your personal data within 90 days of account closure, where local law permits. Some transaction records may be kept longer for accounting and legal compliance. If you want your data deleted immediately, email [email protected] with your account details.

We never sell your personal information. We share only essential data with payment partners (DANA, OVO, GoPay, QRIS) to process your transactions. Game studios and providers receive only your game activity, never your payment method, phone or email address.

Yes. Send an email to [email protected] with the subject 'Data Access Request' and your account number. We'll compile your information (profile data, deposits, withdrawals, login history) and send it within 7 business days.

Contact our support team immediately via live chat (09:00–23:00 Indonesia time) or email [email protected]. We'll review login history, freeze your account if needed and help you secure it. Change your password and enable any available two-factor authentication right away.

Yes, we use functional cookies to keep you logged in and remember your settings. We also use analytics cookies to understand how players navigate the lobby. You can disable non-essential cookies in your browser settings without losing access to your account or games.

Your withdrawal request is verified against your account details and payment method. We process payouts to the same DANA, OVO, GoPay or QRIS account you used to deposit, preventing unauthorised transfers. All withdrawal data is encrypted and logged for your protection.